Terms of service

Welcome to Hullabaloo, operated by 888 Total Market GmbH ("we", "us", "our"). By accessing or using our website at www.hullabaloo.ch ("Website"), you agree to be bound by these Terms and Conditions ("Terms"). Please read them carefully before using our services.

1. Acceptance of Terms

By accessing or using the Website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these Terms, you must not use the Website.

2. Changes to Terms

We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page with the updated date. Continued use of the Website after changes have been posted constitutes your acceptance of the updated Terms.

3. User Accounts

To place an order, you may be required to create an account. You agree to:

  • Provide accurate and complete information during registration.
  • Maintain the confidentiality of your account and password.
  • Restrict access to your account to prevent unauthorized use.

You are responsible for all activities that occur under your account.

4. Products and Pricing

  • Product Descriptions: We strive to ensure that product descriptions and images are accurate, but we do not guarantee the accuracy, completeness, or reliability of this information. Errors may occur, and we reserve the right to correct them.
  • Pricing: All prices are in Swiss Francs (CHF) and include VAT unless otherwise stated. Shipping and handling charges are additional and will be specified during checkout.

5. Orders and Payments

  • Order Acceptance: When you place an order, you make an offer to purchase the product(s) subject to these Terms. We reserve the right to refuse or cancel orders for any reason, including errors in pricing or suspected fraud.
  • Payment: Payment must be made at the time of order. We accept the following payment methods: Credit Card, Paypal, Twint. All payment details are processed securely.
  • Order Confirmation: After placing an order, you will receive an email confirming receipt. This email does not constitute acceptance of your order, which is subject to our review.

6. Shipping and Delivery

  • Shipping: We offer shipping to various locations within Switzerland and internationally. Shipping fees will be calculated at checkout.
  • Delivery Times: Delivery times may vary depending on your location. Orders are processed within 1-2 business days. We are not responsible for delays caused by external factors, such as shipping carrier issues.
  • Customs and Duties: For international orders, customs duties, taxes, and additional fees may apply. These are the responsibility of the customer.

7. Returns and Refunds

  • Return Policy: You have the right to return unused and undamaged items within 14 days of receiving your order, subject to the following conditions:
    • The item(s) must be sealed, unopened, and in the original packaging.
    • Certain products may be excluded from the return policy for health and hygiene reasons, such as undergarments, cosmetics, or other sealed items that cannot be returned once opened.
  • How to Return: To initiate a return, please contact us at returns@hullabaloo.ch within 14 days of receiving the product. We will provide you with the necessary instructions to return the item(s).
  • Refund Process: Once we receive and inspect the returned item(s), we will process a refund to your original payment method. Refunds will be issued for the purchase price of the product, excluding shipping costs. You are responsible for the cost of return shipping unless the item is defective or there was an error on our part.

8. Customer Obligations

You agree to:

  • Use the Website for lawful purposes only.
  • Not engage in activities that could harm, disable, or disrupt the Website or its servers.
  • Provide accurate and truthful information when placing orders or contacting us.

9. Intellectual Property

All content on the Website, including but not limited to logos, images, text, and software, is owned by 888 Total Market GmbH and is protected by intellectual property laws. You may not reproduce, distribute, or modify any content from the Website without our prior written consent.

10. Limitation of Liability

  • Limitation of Liability: We are not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the Website or any products purchased through it.
  • Force Majeure: We are not responsible for delays or failure to fulfill our obligations due to circumstances beyond our control, such as natural disasters, labor disputes, or government actions.

11. Privacy

Your use of the Website is governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

12. Governing Law and Dispute Resolution

These Terms and Conditions are governed by Swiss law. Any disputes arising from or in connection with these Terms will be resolved in accordance with Swiss law. The competent courts of Switzerland shall have exclusive jurisdiction, specifically in the canton of Aargau.

13. Consumer Rights

Swiss law provides specific rights to consumers regarding product defects and warranty claims. Under the Swiss Code of Obligations (CO), products must be free from defects for two years from delivery. You are entitled to request a repair, replacement, or refund if the product is defective.

Key Notes:

  • The two-year warranty ensures that products are free from defects that were present when they were delivered.
  • The warranty applies only to manufacturing defects and does not cover damage from misuse, accidents, or normal wear and tear.
  • The warranty excludes products that have been altered or repaired by unauthorized persons.

14. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at hello@hullabaloo.ch